Shipping policy

Last updated: 8/21/25

At Gourmet Épicerie, we take pride in delivering rare, high-quality gourmet products from around the world right to your door. To ensure your experience is as smooth as possible, please review our shipping guidelines below.

Processing Times

  • Orders are typically processed within 1–2 business days after confirmation.

  • During holidays or high-volume periods, processing may take slightly longer.

  • You will receive an email confirmation with tracking information once your order has shipped.

Shipping Options & Rates

  • We currently ship within the United States (international shipping coming soon).

  • Standard shipping: 3–7 business days.

  • Expedited shipping: 2–3 business days (available at checkout).

  • Orders over $100 qualify for free standard shipping.

Wholesaler & Bulk Orders

  • Wholesale and large-volume orders may require additional processing time.

  • We will coordinate directly with wholesale customers to confirm delivery schedules and freight arrangements.

Perishable & Specialty Items

  • Certain items may require temperature-controlled packaging or express delivery to preserve quality.

  • These products will be clearly marked on our website.

  • Additional shipping fees may apply for specialty handling.

Order Tracking

  • Once shipped, you’ll receive an email with a tracking number.

  • You can also track your order anytime by logging into your Gourmet Épicerie account.

Delays & Exceptions

  • While we work with trusted carriers, weather, customs, or carrier issues may cause unexpected delays.

  • Gourmet Épicerie is not responsible for delays outside our control, but we’ll do our best to keep you informed.

Missing, Damaged, or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging.

  • For missing or lost shipments, we will work with our carriers to resolve the issue as quickly as possible.

Questions?

Our customer care team is here to help. Please reach out at [insert support email] for any shipping-related questions or special requests.