Refund policy
Last updated: 8/21/25
At Gourmet Épicerie, we are committed to delivering exceptional gourmet products from around the world. Because many of our items are perishable or limited in availability, our return and refund policy is designed to protect product quality while ensuring customer satisfaction.
Returns
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For non-perishable items, we accept returns within 14 days of delivery.
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Items must be unopened, unused, and in their original packaging.
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To initiate a return, please contact us at [insert support email] with your order number.
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Customers are responsible for return shipping costs unless the return is due to our error.
Perishable & Specialty Items
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Due to food safety regulations, we cannot accept returns on perishable, temperature-sensitive, or specialty food items.
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If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with photos, and we will provide a replacement or store credit.
Refunds
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Once a return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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For damaged or defective perishable items, refunds are typically issued as store credit or replacement.
Exchanges
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We do not offer direct exchanges at this time.
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If you wish to receive a different item, please return the eligible product (if applicable) and place a new order.
Wholesale & Bulk Orders
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Due to the custom nature of wholesale and bulk purchases, all sales are considered final.
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Exceptions may be made in cases of damaged or incorrect shipments.
Questions?
We want you to love every discovery from Gourmet Épicerie. If you have any concerns about your order, please contact us at [insert support email] and our customer care team will be happy to assist.